Remote Support

Fast, Safe & Secure Remote Support When You Need IT 

Remote IT Support

Remote IT support is perfect for both residential and business customers especially with Covid-19 placing many restrictions in physically being able to support our customers.  Our remote support service is quick, easy and 100% secure.  There is no longer a need to take your PC to the local shop. As long as you have an internet connection, our online IT support team can help. Remote support sessions can be booked by messaging us through the website, calling us on 01263 340007 or through Facebook and WhatsApp. You are in control of the session at all times and can disconnect at any time. If you are unsure how much time a problem will take to resolve or would like to discuss the issue beforehand, give us a call, we’re happy to help.

Using our remote support software we can: 

  • Access a specific desktop or laptop
  • Manage files on your desktops or laptops
  • Update software
  • Run diagnostic and maintenance programs
  • Train end users on new software and much more …

Excellent service, all the issues we have had have been fixed. Speedy response times with remote access to our office computers when required so things can be fixed then and there.

Karen

Orange Fox Electrical Ltd

As a tech resistant pensioner, Ross at Norfolk Connected has made it possible for me to advance my computer skills adding immense value to the quality of my life.
Richard

Cley Next The Sea

I recently used the services of Norfolk connected and was very pleased with the service I received Ross was very patient and informative and answered all of the questions I threw at him I would not hesitate to use his service again
Chris

Cromer

Very prompt, very helpful and polite - solved the hard drive problem very quickly and efficiently. Also he took the time to explain everything very well. Overall an excellent service 10 out of 10.
Robin

Aylsham